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PAST EVENTS GALLERY
Overview
Many of us are alarmed at how anger is controlling our lives. This workshop is all about acquiring, in a step-by-step format, the skills you need to better manage anger--your own anger, or the outbursts of your employees, or the anger a client might unleash.
How You will Benefit:
- Be better able to recognize how anger affects our bodies, our minds, and our behavior.
- Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
- Be better able to control your own emotions when faced with other peoples’ anger.
- Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.
What You Will Cover:
- How anger affects our bodies and our minds
- Manage anger
- Express feelings appropriately
- Prevent a build-up of frustration
- Deal with issues
- Staying calm
- Identifying anger pay-offs
- Communication skills
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